Refund and return Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms ofService, Buyer may apply for return of the purchased items (“Item”) and/orrefund prior to the expiry of SATORISAN Guarantee Period (7 days)
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the followingcircumstances:
• TheItem has not been received by Buyer;
• TheItem was defective and/or damaged on delivery;
• TheItem does not match the agreed specification (e.g. wrong size, color, etc.) to Buyer;
• TheItem delivered to Buyer is materially different from the description providedby Seller in the listing of the Item; or
• Byway of private agreement with SATORISAN by Casxual and we must send his/herconfirmation. And confirming such agreement.
SATORISANby Casxual will review each Buyer’s application on a case-by-case basis and, inits sole discretion, determine whether Buyer’s application is successful.
3.Rights of Seller
WhenSATORISAN by Casxual receives an application from Buyer for the return of theItem and/or refund, SATORISAN by Casxual must respond within>14 days.
4.Condition of Returning Item
Toenjoy a hassle-free experience when returning the Item, Buyer should ensurethat the Item, including any complimentary items such as accessories that comewith the Item, must be returned to SATORISAN by Casxual in the conditionreceived by Buyer on delivery. We will recommend Buyer to take a photo of theItem upon receipt.
5.Liability of Product Return Shipping Fee
i) Inthe scenario of an unforeseen error from the seller's end (i.e - damaged,faulty or wrong product delivered to the buyer), the seller will bear buyer'sreturn shipping fee.
ii)In the scenario of the buyer's change of mind, buyer shall get seller's consentprior to the return request and buyer will bear the return shipping fee.
iii)In the scenario where both seller-buyer disputing the party liable for thereturn shipping fee, SATORISAN by Casxual at its sole discretion will determinethe party liable for the return shipping fee.
Buyerwill only be refunded after SATORISAN by Casxual has received the confirmationthat we have received the returned Item. The refund will be made to Buyer’s credit/debitcard or designated bank account, whichever is applicable.